Refund policy

Refund, Exchange & Return Policy

At Legacy Boutiques, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return, exchange, or refund under the following conditions:

Return & Exchange Eligibility

To request a return or exchange, customers must contact us within 72 hours of receiving the product.
Any item being returned or exchanged must be:
- Unused and unworn
- In original condition
- In the original packaging
- Free from any customer-caused damage
Please keep the purchase receipt or proof of order.
Requests made after 72 hours from delivery time will not be accepted.
Exchanges are subject to product availability.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us immediately. Our support team will assist you as quickly as possible.

Cash on Delivery (COD) Orders

Customers who choose Cash on Delivery (COD) may check the product at the time of delivery.
If the product is not preferred, not suitable, or the customer changes their mind, the item must be returned immediately to the delivery person at that time.
In such cases, only the delivery charge will apply.
Once the product has been accepted and kept by the customer after delivery, it will no longer be eligible for a refund. Only exchange requests will be accepted according to our exchange policy.

Prepaid Orders (bKash / Bank Payment)

If a customer has made advance payment through bKash, bank transfer, or any prepaid payment method, they may return the product by handing it over to the delivery person.
After the returned product is received and verified by our team, the refund amount will be processed within 7 working days.
Delivery and handling charges are non-refundable.

Shipping Charges

Original shipping and handling charges are non-refundable in any return or exchange case.
Customers may need to pay applicable delivery charges for exchanges or returns.